There are various use cases of using the Case Management
tool. Clients in gaming are using this tool to keep the data that relates to
Responsible Gaming separate from the KYC and AML record of a player. Some
clients use the case manage to manage and process client operational records
(such as bank details, employees, tax records, transaction related activities
and more) whilst we have use cases of maintaining the ESG record of a KYC record.
The greatest benefit of this module is the ability to decide
what data is shared between the two programmes and what is only accessible in
one programme and the other. This leads to reducing duplication of records on
counterparties as the data is centralised across the programmes whilst still
allowing for the creation of data elements that only appear in one of the
programmes only. Example, the “source of funds” of a counterparty is only
visible in the KYC record for the compliance team, the “tax declarations” only
visible in the Case Manager record for the audit team, but the “company name”,
“registration number” and “address” are common to both.
The new features being added to this module are
the ability to have full reporting capability on all case manager records as
well as the introduction of a totally separate risk module for Case Manager.
This is allowing customers to create a secondary concept of risk on the Case
Manager record of a counterparty that is separate from the AML risk itself.
Examples include the Responsible Gaming Risk, Business Appetite and ESG Risk.