The chat module within the Customer Outreach Tool of KYC Portal allows for a fully secure and audited means of communication between the due diligence agents of the organisation with any of their subject be it corporate structures or individuals.
This module allows for three methods of communication namely:
- Real-time Chat
This module allows the parties to have a real-time chat among parties. This chat is fully audited against the application in a tamper-proof audit. The chat module allows for multiple parties to be involved at the same time (for corporate entities) or else one-to-one for individual entities. This replaces the need to have queries being tackled over email, which emails would still then need to be stored against an application for a full historical record.
- Real-time Audio Calls
Throughout the chat itself and within the same user experience for the end-customer, the parties can initiate a real-time audio call which allows the parties to engage in a normal phone call using KYC Portal. This audio call is also fully recorded and audited against the application in question with the ability to play it back at any point in time.
- Real-time Face to Face Calls
Another crucial feature within the verification process of individuals is the face to face communication whereby the entities can engage in a video call whereby the video of both the subject as well as the agent of the organisation are instantly being recorded and yet again added to the tamper-proof audit of the application. This video can also be played back at any point in time by the agent.