One of the biggest challenges within the industry of due diligence and compliance is that of collecting data from clients both for individuals and mostly for corporate structures. The details being requested are constantly changing and depend on various factors such as risk, industry and jurisdictions. A process that take endless communication with customers and a lot of to-ing and fro-ing delaying the process and leading to never ending costs, not to mention the delays in services being offered.
The Customer Outreach Tool (COT) is a plugin in KYC Portal that gives you full control to define all the regulatory processes of what needs to be collected. It lets you define the forms, questionnaires and document requirements. Once defined you can give access to the customer to be able to manage the entire process.
The customer will be able to create the company structure and the system will automatically load the respective required documents, questionnaires and forms. The client will also be able to start filling in all the details and as well as the ability to add notes throughout the process. COT will automatically guide the customer into what you are expecting based on the type of entity.
COT also calculates risk in real time based on the data that the customer is inputting. This will instantly refresh the questionnaires and documents that you request based on enhanced due diligence procedures.
Once done the customer would be able to submit the entire application, instantly transferring all the data to your KYC Portal with all the details finalised and uploaded with the risk instantly calculated.
See the full detail of how the Customer Outreach Tool plugin works with a detailed PDF deck of the actual module in our Due Diligence Community section.
Guiding the user through automated on-boarding - CLICK HERE