Product Specialist
KYCPortal is seeking a Product Specialist to join our thriving development team. We offer remote work and flexible working hours.
As a Product Specialist, you will play a vital role in supporting both our customers and internal teams by becoming an expert in our software product. You will know the product inside out, just like an end user, and use that knowledge to demonstrate features, answer queries, assist with onboarding, and ensure customers get the best possible value from our solutions.
Key Skills, Experience, and Attributes:
• Proven experience in a customer-facing role such as product specialist, customer success, or application support.
• Ability to quickly grasp software functionality and translate it into clear, practical explanations for users.
• Excellent presentation and communication skills with a customer-focused mindset.
• Strong problem-solving skills with the ability to manage multiple customer needs at once.
• Background in software or IT is an advantage but not essential.
• Experience preparing user guides, training materials, or product documentation is a bonus.
• Ability to work independently and collaboratively within a team.
• Fluency in written and spoken English.
• Bachelor’s degree in Business, IT, or a related field is preferred.
Key Responsibilities:
• Develop deep expertise in KYCPortal and act as the go-to resource for both customers and internal teams.
• Demonstrate product features to customers, prospects, and partners.
• Support onboarding and training of new customers, ensuring smooth adoption of the software.
• Assist with customer queries, providing clear explanations and guidance.
• Gather and relay customer feedback to internal teams to help improve product usability.
• Prepare and deliver user documentation, guides, and training sessions when required.
• Maintain up-to-date knowledge of product updates and enhancements.
• Deliver excellent customer service and maintain high satisfaction levels.
Why Join Us?
At KYC Portal, you will have the opportunity to work on exciting projects in a supportive and innovative environment. We value collaboration, continuous learning, and a healthy work-life balance.
If you’re ready to take on the challenge and become part of our growing team, send your CV to
jobs@aqubix.com at your earliest convenience.