Integrated Customer Outreach

KYC Portal allows you to configure and streamline the entire due diligence process, from on-boarding to on-going. Such processes allow for the automation of the entire process, including the facility to interact with subjects directly.

How many more resources can you place within the compliance team to handle the ever increasing complexity of the subject? The on-boarding vs ongoing cost ratio is 1:3 - a never-ending viscious circle. Automation is the only feasible way forward.

KYC Portal was conceived with the express intention of creating one seamless flow from the very first day you onboard your counterparty all throughout the ongoing relationship with such subjects. This is why KYC Portal has embedded outreach modules within the same system, which outreach modules are also in full control of managing and adapting in real time with code-free changes.

Direct Customer Links

Communication with subjects is a crucial part of the ongoing due diligence process. Yes it start at onboarding however most of the communication is done throughout the relationship with the subject in question.

KYC Portal has embedded links to send secure, authenticated request links directly to subjects. The ability to send fully tailored form requests to subjects for them to fill in digitally. Such forms are all dynamic and you get to configure and design all the rules of what clients can see as well as edit. The ability to send direct links to upload required documentation including any type of document upload and also the ability to have mail merged documents for clients to be able to download in a fully pre-populated manner, sign and scan back up.

The solution also allows for inbuilt, direct face to face video calls with subjects. A feature often used to reduce the risk of high risk customers that were not met face to face. This video tool stores the entire communication as part of the historical audit with the application allowing you to re-play the call at any point in time. Throughout the live call, the solution also matched the biometrics of the subject you are speaking with against the biometrics extracted from the subjects’ Proof of ID, verifying that the person on the call is biometrically the same as the one in the documents on record.

Find out more details about these direct links by clicking on the following articles:

Embedded E-Mail function in KYC Portal
Document Mail Merge module in KYCP

Customer Outreach Tool

Separate from the above direct links that are very beneficial for one to one communication, KYC Portal also has the Customer Outreach Tool (COT). This is a module for counterparties of a legal nature. Structures that involve multiple counterparts. This module allows you to give multiple user access to your B2B subjects. This allows you to decide what level of access to give counterparts.

This module allows your counterparts to view and manage the entire structure of the corporate, all related parties, the data and documents of such subjects, questionnaires and much more. A tool that adapts itself based on the real time risk. Based on the data that the subject in inputting, the solution would be changing the required documentation based on the due diligence level in real time, reducing the to-ing and fro-ing with subjects.

This module is not only used for onboarding but also for digitising outreach when it comes to ongoing reviews and remediation projects. A module that can be integrated with existing customer authentication methods such as Internet Banking.

Click here to see the full use case
of the Customer Outreach Tool in KYC Portal for B2B onboarding.

Get to know all about KYC Portal

Watch the following short video that explains everything about KYC Portal in less than 4 minutes.

Malta:	+356 2141 1400
UK:	+44 (0) 114 392 0015